📅 Monday – Friday

📅 Saturday

📅 Sunday

9:00 AM – 6:00 PM

10:00 AM – 4:00 PM

Closed

Q: How long does shipping take?

A: Standard shipping takes 7-15 business days. Express shipping takes 3-7 business days. Shipping times may vary depending on your location.

Q: What is your return policy?

A: We offer a 30-day return policy for unused products in original packaging. Please contact our customer service team to initiate a return.

Q: Do you offer wholesale prices?

A: Yes! We offer special wholesale pricing for bulk orders. Please contact us at sales2@shensharled.com for a custom quote.

Q: How can I track my order?

A: Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

Q: Are your products waterproof?

A: Yes, most of our outdoor products are IP65 waterproof rated, making them suitable for outdoor use in various weather conditions.